Ts & Cs

We know its a chore, but please take time to read our terms & conditions.  By placing an order online you are stating that you have read & understood them.  Here's how it works:

Payment

On placing your order for stationery we require payment for 50% of the total order value.  The balance is due prior to your order going to print.  We operate in accordance with the Consumer Protection Regulations 2000.

Proofs

Once we have put your wording together, we will e-mail you an electronic proof showing the wording EXACTLY as it will appear on your invitations.  We ask that you e-mail back your acceptance to confirm that you are happy with it.  Upon receipt of  this confirmation we will commence printing.

Quality

Invitations may differ very slightly as each one is individually hand made, but rest assured they are all made to a high quality.  If any materials or product lines become unavailable we will advise you as early as possible in your order process and will of course endeavour to find a suitable alternative which is acceptable to you.  Please bear in mind that designs which feature small parts and embellishments that can be pulled off are not suitable for children.

Copyright

We put a lot of time and effort into putting high quality images and our exclusive designs and wordings onto our website.  All rights to the images, designs and descriptions on this website are the property of The Pink Pear based on Crown Copyright © 2008 and may not be copied or used without permission.  No part of the designs may be copied in any form or by any means. It is the responsibility of the customer to obtain permission for any copyright material used – for example poetry or hymns.

Delivery

Your stationery will be carefully packed and sent in secure packaging by our couriers.  As it will have to be signed for, we will arrange in advance the most suitable time for delivery with you.  If you're not home, we will of course deliver to your workplace –just remember the boxes can be heavy so make sure you can transport it home!

Cancellations

Whilst we appreciate that there are some very unfortunate occasions where ceremonies can be cancelled, as all orders are personalised for you we will still have to charge for the work done.  If you were able to notify us prior to any special ordering or work commencing, we may be able to refund you, in whole or in part, depending on the stage your order is at.

Secure Payment & Data Security  

The Pink Pear uses PayPal to process all online orders.PayPal provide a 24 hour secure server ensuring all  your payment information is encrypted and protected.

The Pink Pear operates in accordance with the Data Protection Act 1998.  You have our guarantee that any personal data you provide us with will not be passed onto any other company.